The following instructions correspond with the different situations you may find yourself in.  We are always available by phone if you are unsure or have questions. Rest assured that we do not need any form of paper work or payment prior to the person’s passing to assist you. We are happy to help even if this is the first time you have contacted us.


If your loved one passes away unattended by a medical professional, or is found...

  1. Contact your local Police or Sheriff’s departmentby dialing 911, and request an officer to pronounce the time of death. In these cases, the officer will contact the County Medical Examiner and they may choose to do an investigation if the cause of death is suspicious or traumatic in nature. In either case, you or the officer can contact us at 760-727-8906 and we will coordinate with the Medical Examiner.
  2. Upon receipt of your loved one, you will be contacted by one of our arrangers to further assist you. (If death occurs after hours or on a weekend, you will be contacted the following business day.)
  3. In the mean time, if you would like to get started on the forms for cremation, they are available here on our website: FORMS.

If your loved one passes away under Hospice, Nursing Home, or Hospital care...

  1. Let the nurse who pronounced the time of death know that you have chosen Cremation Services as your mortuary. Ask the nurse to call us for removal at 760-727-8906.
  2. Upon receipt of your loved one, you will be contacted by one of our arrangers to further assist you. (If death occurs after hours or on a weekend, you will be contacted the following business day.)
  3. In the mean time, if you would like to get started on the forms for cremation, they are available here on our website: FORMS.